Shipping policy

At Horix Arabia, we’re committed to delivering your orders quickly, safely, and reliably across the Gulf region. Please review our shipping policy for important details about delivery times, rates, and tracking.

---

📦 Where We Ship

We currently deliver to:

🇦🇪 United Arab Emirates (UAE)
🇸🇦 Kingdom of Saudi Arabia (KSA)

---

⏱ Order Processing Time

• All orders are processed within 1–2 business days.

• Orders placed on weekends or public holidays will be processed the next business day.

---

📍 Estimated Delivery Times

Delivery times may vary depending on your city and courier service availability.

---

💳 Shipping Rates

• UAE: AED 15
   → Free shipping on orders over AED 150

• KSA: SAR 20
   → Free shipping on orders over SAR 200

Shipping fees are automatically calculated at checkout based on your delivery address.

---

🧾 Order Tracking

Once your order is shipped, you’ll receive a confirmation email with a tracking number, so you can monitor your delivery in real time.

---

🛑 Shipping Delays & Exceptions

While we aim for fast and on-time delivery, occasional delays may occur due to:

• Customs clearance

• Weather disruptions or public holidays

• Courier service delays

We appreciate your patience and understanding in such cases.

---

📨 Incorrect Address Policy

Please double-check your shipping address before placing your order.
Horix Arabia is not responsible for delays or lost orders caused by incorrect or incomplete address information.

---

💬 Need Help?

If you have any questions about your order or delivery status, we're here to assist.

📧 Email: horixarabia@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia