Privacy Policy

At Horix Arabia, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us — whether you're browsing, shopping, or contacting our support team.

1. Information We Collect

When you use Horix Arabia, we may collect the following:

  • Personal Information: Name, email address, phone number, and billing/shipping address.

  • Order Information: Items purchased, order history, and payment method (securely processed).

  • Device & Usage Data: IP address, browser type, and cookies to enhance your browsing experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Provide order updates and customer support.

  • Share special offers or updates (only if you opt in).

  • Improve and personalize your shopping experience.

3. Your Privacy Comes First

We do not sell your personal data. We only share it:

  • With trusted partners (e.g., shipping couriers) to fulfill your orders.

  • When legally required by authorities in the UAE or Saudi Arabia.

4. How We Protect Your Data

We take data protection seriously by implementing:

  • SSL-encrypted browsing for secure data transmission.

  • Encrypted payment processing through trusted gateways.

  • Restricted internal access to your personal data.

5. Your Rights (UAE & Saudi Arabia)

You have the right to:

  • Request access to the personal data we hold about you.

  • Ask us to correct or delete your information.

  • Opt out of marketing communications at any time.

📧 To make a request, contact us at: horixarabia@gmail.com

6. Cookies & Tracking

We use cookies to:

  • Remember your shopping cart and preferences.

  • Recommend products tailored to your interests.

  • Improve website speed and overall performance.

You can manage or disable cookies via your browser settings at any time.

7. Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on our website. We encourage you to review it periodically.

8. Contact Us

If you have any questions or concerns about this policy:
📧 Email: horixarabia@gmail.com
🌍 Serving customers across: United Arab Emirates & Saudi Arabia